GeronimoLux
Last updated: October 11, 2026
These Terms & Conditions ("Terms") cover your use of the GeronimoLux website and any chauffeur service you book with GeronimoLux Inc. ("GeronimoLux," "we," "us" or "our"). By sending a booking request, booking a ride or using our website, you agree to these Terms.
You can book through our website, booking app, email or phone. Please book at least 2 hours before pickup. A request alone does not guarantee service. A booking is confirmed only after we review the trip, availability, price and any special needs, and send you a confirmation.
Please give us accurate details, including pickup address, destination, date, time, number of passengers, luggage and flight information when it applies. We need them to prepare your trip.
By giving GeronimoLux Inc your mobile number when you create an account or book a ride, you agree to receive text messages about your rides, such as booking confirmations, chauffeur details, arrival updates, waiting time approvals and receipts. We don't send marketing texts. Message frequency varies with your bookings. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Carriers are not liable for delayed or undelivered messages.
Rates for airport, hourly, corporate, event and long-distance service are shown on each service page and may change. Your price is shown before you book and includes applicable taxes. A flat fare applies only to the vehicle, route and conditions described on that page. Extra stops ($80 each on point-to-point rides and airport transfers), extra waiting, child seats ($50 each), unusual routes, special requests or destinations outside the listed area are priced separately and shown before or at the time of service.
We accept credit cards only. Your card is saved securely to your account. You are not charged until your ride is completed: before the ride we place a temporary hold on your card for the fare, and after the ride we charge the final amount, which is the fare plus any approved waiting, extra time, stops or incidentals. For rides booked more than a few days ahead, the hold is placed 1 to 2 days before pickup. Corporate accounts may be billed by monthly invoice instead of a card, with terms agreed in writing. Refunds, when due, go back to the original card.
On point-to-point rides and airport transfers, tolls, parking, airport fees and anything extra you request during the ride are added to your final total at cost, and each one is listed on your receipt. Long-distance trips, hourly service and events include tolls.
Tips are optional and fully up to you. You can add a tip in the app after your ride, and 100% goes to your chauffeur. We never add a tip to a booking unless we tell you first and you agree.
Please tell us as early as possible if you need to change or cancel a booking. The charge depends on how much notice you give before the scheduled pickup time:
| Notice Before Pickup | Cancellation Charge |
|---|---|
| 24 hours or more | Free — no charge |
| 12 to 24 hours | 50% of the reservation fare |
| Under 12 hours | 100% of the reservation fare |
| After the chauffeur is on location | 100% of the reservation fare |
If the chauffeur is already at the pickup location when you cancel a confirmed booking, the full fare applies, whatever the notice above. Call our office right away in that case and we will see what we can work out.
At our discretion, a no-show or a major change to the trip shortly before pickup may be treated as a late cancellation under the rules above, because the chauffeur and car were already scheduled.
On point-to-point rides, the first 15 minutes of waiting are free. On airport pickups, the first hour after landing is free. After the free waiting, extra waiting is $1.50 per minute, billed in 15-minute steps ($22.50 per 15 minutes). You get a reminder before free waiting ends, and we never charge extra waiting you have not approved. On hourly service and events, waiting is part of your booked hours, so there is no separate waiting charge, and time beyond your booking is billed at the same hourly rate.
For confirmed airport bookings, we check available flight information to plan your pickup. If your flight is delayed and the chauffeur is already there, the waiting rules above apply after the free first hour. The same applies if your flight is cancelled, for weather or any other reason, while the chauffeur is already there. If you then cancel the booking, the full-fare rule above also applies.
If your flight is diverted before your chauffeur arrives at the original airport, there is no extra charge: your chauffeur meets you at the new airport. If the new airport is far outside the NYC area, the ride switches to hourly service. If your flight is diverted after your chauffeur is on location, we notify you and ask you to approve hourly service at the vehicle's hourly rate. It has a 3-hour minimum, includes tolls, and is counted from that moment until drop-off. If you do not approve hourly service, the reservation is cancelled and the full original fare is charged to cover the chauffeur's time. Call our office right away in any of these cases and we will see what we can work out.
Please treat chauffeurs, vehicles and other passengers with respect. We may refuse or end service in cases of unsafe behavior, illegal activity, damage to the vehicle or conduct that puts the chauffeur or other passengers at risk. You may be charged for repairs or cleaning if the vehicle is damaged or heavily soiled during your trip.
We make every reasonable effort to provide the vehicle you request. The Cadillac Escalade ESV is our main vehicle, and the Chevrolet Suburban is the more affordable option. The Mercedes-Benz S-Class and Mercedes-Maybach are available on request, subject to availability; Maybach bookings are by quote with a 5-hour minimum. Things outside our control, such as mechanical problems, traffic or schedule conflicts, can affect availability. In that case we may send a comparable vehicle.
GeronimoLux Inc. uses reasonable care in providing chauffeur service. We are not liable for delays, losses or damages caused by events outside our reasonable control, such as traffic, weather, flight delays or road closures. You are responsible for your own belongings. We are not liable for items left in a vehicle.
The content on our website is for general information. We work to keep prices and service details accurate and up to date, but we cannot guarantee it is free of errors at all times.
We may update these Terms from time to time. The "Last updated" date above shows the latest version. If you keep using our website or services after changes are posted, you accept the updated Terms.
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Your agreement is with GeronimoLux Inc., the company that operates the GeronimoLux brand.
Questions about these Terms? Email info@geronimolux.com or call 929-442-7015.
Luxury chauffeur service across NYC and the East Coast, delivering comfort, discretion, and precision in every ride. Business Address: 1696 Nelson Ave, Bronx, NY 10453.
